Mapping	Notes	Date
Is superseded by CSCORG028 - Work effectively with culturally diverse offenders and colleagues		03/Feb/2020
Supersedes and is equivalent to CSCORG304 - Work effectively with culturally diverse offenders and colleagues	This unit was released in CSC Correctional Services Training Package release 1.0 and meets the requirements of the Standards for Training Packages. PC 4.2 wording revised.	02/Aug/2015

Release	Release date
1 1 (this release)	03/Aug/2015

CodeSort Table listing Training packages that include this unit by the Code column	TitleSort Table listing Training packages that include this unit by the Title column	Release
CSC - Correctional Services Training Package	Correctional Services Training Package	1.0-1.1

CodeSort Table listing Qualifications that include this unit by the Code column	TitleSort Table listing Qualifications that include this unit by the Title column	Usage Recommendation	Release
CSC40115 - Certificate IV in Correctional Practice	Certificate IV in Correctional Practice	Superseded	1-2
CSC30115 - Certificate III in Correctional Practice	Certificate III in Correctional Practice	Superseded	1
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Scheme	Code	Classification value
ASCED Module/Unit of Competency Field of Education Identifier	120505	Work Practices Programmes

Scheme	Code	Classification value	Start date	End date
ASCED Module/Unit of Competency Field of Education Identifier	120505	Work Practices Programmes	02/Nov/2015

Unit of competency

Modification History

Release

Comments

This unit was released in CSC Correctional Services Training Package release 1.0 and meets the Standards for Training Packages.

This unit supersedes and is equivalent to CSCORG304 Work effectively with culturally diverse offenders and colleagues.

PC 4.2 wording revised

Application

This unit describes the skills required to demonstrate cultural awareness in the workplace, communicate effectively with culturally diverse people and resolve cross-cultural misunderstandings.

This unit applies to those working in prisons, secure custodial centres, within the community and other contexts where working with detained persons is part of the work role. This unit describes skills for working effectively with both offenders and colleagues.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to equal opportunity.

Those undertaking this unit work independently, drawing upon regular support. The role requires communication, reflection and simple abstracting skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

Competency Field

Organisational administration and management

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Reflect cultural awareness in work practice	1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour. 1.2 Use work practices that create a culturally and psychologically safe environment for all persons. 1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.
2. Accept cultural diversity as a basis for effective workplace and professional relationships	2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders. 2.2 Use specific strategies to eliminate bias and discrimination in the workplace. 2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
3. Communicate effectively with culturally diverse persons	3.1 Use communication constructively to develop and maintain effective relationships and mutual trust. 3.2 Where language barriers exist, make efforts to communicate in the most effective way possible. 3.3 Seek assistance from interpreters or other persons as required.
4. Resolve cross-cultural misunderstandings	4.1 Identify issues that may cause conflict. 4.2 Identify the impact of cultural differences on communication. 4.3 Resolve differences, taking account of cultural considerations. 4.4 Address any difficulties with appropriate people and seek assistance when required.

Foundation Skills

The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.

ACSF levels indicative of performance:

CSCORG006Image

Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.

Unit Mapping Information

Supersedes and is equivalent to CSCORG304 Work effectively with culturally diverse offenders and colleagues.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde

Assessment requirements

Modification History

Release	Comments
1	These Assessment Requirements were released in CSC Correctional Services Training Package release 1.0 and meet the Standards for Training Packages.

Please refer to the advice in the CSC Assessment Guide.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices
sensitively and respectfully communicating with persons of diverse backgrounds and cultures
forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures
participating in identifying and implementing culturally safe work practices
using effective strategies to address and eliminate discrimination and bias in the workplace
using basic conflict resolution and negotiation skills

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural influences and changing cultural practices in Australia and their impact on diverse communities that make up Australian society
own cultural conceptions and pre-conceptions and perspective of diverse cultures
impact of cultural practices and experience on personal behaviour, interpersonal relationships, perception and social expectations of others
culture as a dynamic social phenomenon
culture as a range of social practices and beliefs evolving over time
that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experience and situations
the unique way individuals may experience a culture and respond to past experiences
the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications of work and social practices
availability of resources and assistance within and external to the organisation in relation to cultural diversity issues
the role and use of language and cultural interpreters

Assessment Conditions

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when working with colleagues and offenders.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde

Unit of competency details

CSCORG006 - Work effectively with culturally diverse offenders and colleagues (Release 1)

Summary

Training packages that include this unit

Qualifications that include this unit

Classifications

Classification history

Content

Unit of competency

Modification History

Application

Competency Field

Elements and Performance Criteria

Foundation Skills

Unit Mapping Information

Links

Assessment requirements

Modification History

Performance Evidence

Knowledge Evidence

Assessment Conditions

Links

Reports

Resources

More

Using training.gov.au

Acknowledgement of Country